KS4: Strategies for troubleshooting and maintaining various hardware and software configurations
Our school is fortunate to provide 1:1 iPads, and to have JAMF as our device management system. Through a three-day "Jumpstart" and my mentorship with the previous tech integrationist, I was able to learn the intricacies of iPad management through the JSS.
Most of my activity involves adding and managing apps, creating configuration profiles, locating lost devices, pushing out requested updates, and turning over returned devices.
In addition, if students or teachers have issues with their iPads, they call on me to help. Honestly, it's often something that a simple update or restart will solve, but on occasion, I have had to help with other issues that required use of JAMF to determine and rectify the issue. This year has been particularly challenging with the latest iOS and JAMF updates, and I have spent some time working on the server itself to address these issues.
SBAC support is another yearly focus, including teacher and student preparation and stress management. When challenges arise (pop-ups, bluetooth and wifi issues, filter incompatibility, timing out, password issues, etc.), I model flexibility, tenacity, and diligence in finding solutions. While there is a great deal of pressure during this time period, I have come to learn that most issues can be solved with enough persistence and a willingness to find alternative methods to attaining the end goal.
Please see this collaborative collection of troubleshooting ideas as well as my resume for additional specifics as evidence of my knowledge in this area.
Photo by Egor Khomiakov (Unsplash)